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How to Generate Return and Refund Policy

May 23, 2024

Section 1: Introduction

A return and refund policy is essential for an e-commerce website, catering to both the business and its customers.

Clearly defined policies help customers understand the terms and conditions under which returns and refunds are accepted, minimizing confusion and setting realistic expectations. 

Having a standardized return and refund policy helps streamline the handling of returns, making the process more efficient for the business’s customer service team.

By incorporating a comprehensive return and refund policy, businesses can enhance customer satisfaction, ensure legal compliance, and improve operational efficiency.

Section 2: How to Generate a Return and Refund Policy

Step 1: Access to Return & Refund Policy page

Method 1: Search "Content Generator" or "Refund" in the search menu at the top of NMS

Method 2: Go to NMS side menu > Manage > Content Generator
How to Generate Return and Refund Policy | Picture 1
Step 2: Click "Edit"
How to Generate Return and Refund Policy | Picture 2
Basic info will follow the website information.
How to Generate Return and Refund Policy | Picture 3
How to Generate Return and Refund Policy | Picture 4
How to Generate Return and Refund Policy | Picture 5
Step 3: Select and fill in the required information 

Step 4: Once done, click "Submit"
How to Generate Return and Refund Policy | Picture 6
You can click 'View on website' to view the return and refund policy on the website. You can also find the policy in the footer section of the website.
Please note that this function only works when your website is published live。
If you don't want this policy shown on the website, you can click the 'Remove' button to remove it.
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