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Add Customised Action Using Log Search

March 13, 2024

Step 1 - Once you have run your log search and the search results are listed, select the dropdown to the left of the message and select Change action for messages like this
Add Customised Action Using Log Search | Picture 1
Step 2 - The Add a new custom action for emails dialog is displayed with the fields pre-populated according to the message
Add Customised Action Using Log Search | Picture 2

Step 3 - Click Save

The new custom action is listed in the Incoming - Protection settings > Customise actions page accessible from the Domain Level Control Panels.
You can now use the dropdown to the left of the new action and select Find similar messages to redirect you to the Log Search where the query based on your rule is automatically run and matching results are listed.
Alternatively, you can set up custom actions manually on the Customise Actions page. However, using the log search, as described here, is quicker, easier and more versatile.
The custom action configuration requires the inclusion of a Sub class and Extra class to match message deliveries. The sub and extra classes can also be added in the query rules of the search prior to opening the custom actions window.
For any inquiries or if you encounter any issues, please feel free to reach out to us via email at support@newpages.com.my or through WhatsApp at 010-799 1461 (David).

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