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Add-to-Cart Process (Customer Perspective)

August 13, 2025
Add-to-Cart Process (Customer Perspective) | Picture 1
Step 1: Browse items by the categories and listings displayed on the website.

Step 2: Add your items to the shopping cart by clicking the "Add to Cart" button.
Please note that in the eCommerce package, only products with a set price can be added to the cart by customers.
Add-to-Cart Process (Customer Perspective) | Picture 2
Step 3: Click the Shopping cart icon to check out 
Add-to-Cart Process (Customer Perspective) | Picture 3

Step 4: Check the selected items, including their quantities and prices, on the checkout page.

You can click "Redeem" to view available voucher or you can enter voucher code to get discount.
Add-to-Cart Process (Customer Perspective) | Picture 4
Step 5: If everything ok, click the "Checkout" button to proceed to the next step.
Add-to-Cart Process (Customer Perspective) | Picture 5

Step 6: You can choose to check out by logging into your member account or by continuing as a guest.

If you choose to log in, you can use the email and password you used to sign up, or click "Login with Facebook" to log in with your Facebook account.

If you prefer not to check out as a member, you can click the "Continue as Guest" button.

Add-to-Cart Process (Customer Perspective) | Picture 6
Step 7: If you continues as a guest, you need to fill in your information—buyer name, contact number, email address—and may also leave a message for the seller.

Once done, click "Next" to continue.
Add-to-Cart Process (Customer Perspective) | Picture 7

Step 8: If need shipping, select the "Delivery" option and enter your shipping information, including the recipient’s name, contact number, and shipping address (country, state, and postcode).

If you prefer to arrange a self-pickup, click the "Self Pick-up" button to view the pickup details.

Once done, click "Next" to continue.

If you enter the full address in the shipping address field, the system will automatically fill in the country, state, and postcode fields.
Add-to-Cart Process (Customer Perspective) | Picture 8
Step 9: If your shipping and billing information are the same, simply click "Next" to proceed to the next step.

If your billing and shipping information are different, untick "Use same as shipping address" and enter the correct billing details.

Once done, click "Next" to continue.
Add-to-Cart Process (Customer Perspective) | Picture 9
Step 10: Choose a shipping method, if available. If you agree with the shipping fee, click the "Confirm" button to proceed to payment.
Add-to-Cart Process (Customer Perspective) | Picture 10
Once you click the "Confirm" button, a new order will be placed, and you will receive an order acknowledgement email. The sample email is shown above.
If you accidentally close your order page, you can still access your order details by checking your email and clicking "View Order."
Add-to-Cart Process (Customer Perspective) | Picture 11
Step 11: You can review your order details before making the payment. Once everything is confirmed, click the "Make Payment" button.
If you decide not to proceed with the order, you can click "Cancel Order" to cancel it.
Add-to-Cart Process (Customer Perspective) | Picture 12
Step 12: If the merchant offers multiple payment methods, you can choose your preferred option.
Add-to-Cart Process (Customer Perspective) | Picture 13
If the merchant offers a payment gateway option, you can click the "PAY NOW!" button, select one of the available payment methods, and proceed with the payment.

Different payment gateways may have different interfaces and available payment options.
Add-to-Cart Process (Customer Perspective) | Picture 14
If your transaction is successful, the system will display a confirmation as shown above.
Add-to-Cart Process (Customer Perspective) | Picture 15
You will receive a "Payment Confirmation" email for your order. 
Add-to-Cart Process (Customer Perspective) | Picture 16
If the merchant offers a bank transfer payment method, click the "Pay" button and use the bank details shown on the website to make the transfer and take a screenshot of your payment slip.
Add-to-Cart Process (Customer Perspective) | Picture 17
Once done, go back to your order, click "Choose File" to select your payment slip, and submit it.
Add-to-Cart Process (Customer Perspective) | Picture 18
Once the payment slip is submitted, you will need to wait for the merchant to confirm and process your order.
Add-to-Cart Process (Customer Perspective) | Picture 19
If the merchant verifies and confirms receipt of the payment, you will receive a "Payment Received Confirmation" email.
Add-to-Cart Process (Customer Perspective) | Picture 20
Step 13: Once the seller ships your order, you will receive a "Shipping Confirmation" email. You can track your order status and wait for it to arrive at your location. 
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