How to Set Redemption Gift / Vouchers

In this topic, you can set up gifts or vouchers for members to redeem using their member points.

Here are the two fastest ways to access the plugin:

Method 1: After activating the plugin, refresh your browser. It will appear in the left-side menu, click “Member Reward Station”

Method 2: After activating the plugin, you can quick access to “Member Reward Station” by using the search menu button

Step 1: Click “Add Reward Item”

Step 2: Add a picture – If no picture is uploaded, a default picture will be displayed.

Step 3: Select "Available For":

a) Unavailable Redemption – The gift is not available for redemption.

b) All Members – This means any member can redeem the item.

c) Internal User Only – This means that the item can only be redeemed by specific members when the merchant sends a reward to them.

Step 4: Redemption Item Name – Provide a name for this item that is easy for both merchants and members to understand.

Step 5: Redemption Points Required – Specify how many points are needed to redeem this item.

a)     For item (Not a voucher)

Step 1: Set Total Redemption Limit – Total number of the redemption item. If not set, members can redeem the item unlimited

Step 2: Set Redemption Limit Per User – A number that each user can redeem. If not set, members can redeem the item unlimited

Step 3: Set Redemption Limit to Tier Member – This means that only members in the specific tier are allowed to redeem the item. If not set, all members can redeem

Step 4: Set Redemption Time Period – Turn on to set the start and end time for this item to redeem

Step 5: Note – this note if for internal use only will not show to user/ member.

Step 6: Click “Create”

a)     For item (voucher)

Step 1: Turn on “Use Voucher Setting (Optional)

Step 2: Click “ Add Voucher”

Step 3: Add Note (Optional)

Step 4: Click “Create” 

When a member redeems an item, you will receive an email notification regarding the redemption request. Subsequently, you can either approve or reject the request in the Pending Approval section.

Any redemption request will be displayed in the Pending Approval section. In this section, the total number of redemptions pending approval and the latest approval list will be shown.

Step 1: Click on 'Total' or the number to view which redemptions are pending approval.

Step 2: Click  to approve or click x to reject the redemption.

In the member profile (Points & Rewards) section, members can click on 'My Rewards' to check available items for redemption.

If a member has sufficient points to redeem the items, they can click 'Redeem' to initiate a redemption.

Members can check their redemption status at “My Redemption”

If there is any update on reward redemption, whether approved or rejected, members will receive an email notification regarding the update.