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How to Set Up MyChatBot

February 6, 2024

Section 1: Introduction

Boost customer satisfaction with our Facebook MyChatBot. Convert website visitors into customers by swiftly answering their questions, setting up auto-replies, and providing 24/7 support through chatbots.

Section 2: How to Access MyChatbot

Before accessing MyChatbot, you need to make sure the plugin is activated.

Here are two fastest ways to access the plugin:

Method 1: After activating the plugin, you can quickly access to “Mychatbot” by using the search menu button

Method 2: After activating the plugin, refresh your browser. It will appear in the left side menu > Onesync > MyChatBot 

Section 3: MyChatbot General Setting

How to Set Up MyChatBot | Picture 1

Step 1: You can click “Welcome Message”

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Step 2: Customize your own welcome Message, you can write your own content and add (Full Name, First Name, Last Name)

Address the customer by name if possible to create a personalized touch.

Click “Default” if you want to change back default message.

Step 3: Once done, click “Submit”

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Step 4: Click “Persistent Menu”

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Step 5: The default includes these four menus; you can untick them if you don't want them. Once done, click 'Update'.

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Step 6: Click “Messenger on Website”

How to Set Up MyChatBot | Picture 6

Can tick default & enable FB Customer Chat or fill in manually > Click “Save”


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