Access the Incoming Delivery Queue

You can view the Incoming Delivery Queue at the Domain Level.

• At the Domain Level you can see the queue for all recipients in the domain you are logged into.

1. Click on Continuity > Delivery queue - incoming to open the Incoming Log Search page filtered to show all messages with the 'Queued' and 'Delivery failed' status. You can further filter your listed results by adding new rules using the + New rule link.

2. After adding more rules, click Show Results to run the search and list the results

All queued emails which match the filters are listed in the table at the bottom of the page.

In the Search Results listed you can carry out a variety of actions. These differ depending on the status of the message, and include but are not limited to:

• Retry delivery from queue - Attempt to deliver the queued message(s)
• Remove from queue - Delete the message(s) from queue
• Remove from quarantine - Delete the message(s) from quarantine storage.
• Release from quarantine - Attempt deliver of the quarantined message(s).
• Remove from queue and notify sender - Delete the message(s) from queue and notify the sender of the email(s) that it has been rejected by the recipient
• Remove from queue and train as spam - Delete the message(s) from queue and Report messages as Spam or Not Spam
• Release and train from quarantine - Submit quarantined message(s) to be delivered, and flag for training as not spam.
• Download Queued Message - Download the email(s) as .eml format in a .zip
• Download Quarantined Message - Download the email(s) as .eml format in a .zip
• Redeliver archived message
• Download archived message
• Add Sender to Allow list - Add the sender to the Allow list, causing all future messages from this sender address to be accepted by the filter.
• Block Sender - Add the sender to the Block list, causing all future messages from this sender address to be treated as spam.
• Block sender and remove from quarantine - Remove the message from the quarantine and Block list the sender, causing all future messages from this sender address to be treated as spam.
• Delivery issue log
• Block recipient - Add the recipient to the Block list, causing all future messages to this recipient address to be treated as spam.
• Change Action for messages like this - Incoming messages only - Add a custom action to incoming messages to change the response from Spam Experts.

• Export as .CSV - Download the report in Excel CSV format - using the Export button