How to Set Member Tier

In a membership and loyalty program, a member tier refers to different levels that members can achieve based on their level of engagement, spending, or loyalty. As members progress through the tiers, they may unlock additional privileges or other incentives, encouraging loyalty and continued engagement with the program.

In this topic, you will learn how to set member tier. 

Step 1: Go to Loyalty & Rewards > Member Tier

Step 2: Click “Add Tier”

Step 3: Add Tier Name

Step 4: Add "Reach Tier Points," which means members need to achieve the total earned points required to join this tier.

Step 5: Add "Bonus Multiplier Points," which means that when the member reaches this qualification, the earned points will be multiplied by this value.

Step 6: Click “ Create Tier”

If you wish to edit or view tier information, click  

Remember to click "Update" if there are any amendments to the tier settings.

You can check each tier's information, including the total number of members, the total number of qualified members, and the percentage of qualified members in the tier.

a) You can check the member information in this tier, including member names, their contact information if available, and the points earned by members.

b) You can manually adjust member points by adjusting + / -

c) Check member point earn activity by clicking 

d) Manually add member into this tier

Step 1: Click “Add Member”

Step 2: Search for members by user name, email, or phone number, or directly select members from the list.

Step 3: Click "Add Selected Member."

In the member profile (Points & Rewards) section, members can check their current tier, along with the bonus, and see the next tier with its corresponding bonus. This can encourage members to complete more grant point actions to reach the next tier.