Email Setup
Mobile
Iphone
Android
Desktop
Thundebird
Outlook
AI Feature
AI Customer Service
AI Product Tools
Website Management
Login NEWPAGES MERCHANT SYSTEM (NMS)
NMS Switch Language
Manage Products
Manage Service
Manage Photoalbum
Manage News / Promotion
Manage Ratings & Reviews
Manage Google Reviews
Profile Setting
Content Generator
Manage Testimonials
Manage Others (Gallery)
NMS Merchant App
Website Setting
Manage YouTube
Manage Career
Account Setting
Manage Download
SEO Guide
On-page Optimization
e-Commerce (My Sales)
Dashboard
Order Management
Invoice
Shipping
Delivery List
Packaging & Picklist
Self Pick Up Setting
Shipping Setting
No available shipping method
Easyparcel
Lalamove
Tracking.my
Members
Marketing Tools
Voucher
Birthday Campaign
Discount Campaign
Add-on Deals
Mix & Match
Purchase Link
Broadcast Management
Ecommerce Mail Setting
Popup & Social Proof
Checkout Cart Setting
Website Header Setting
Additonal Charges Setting
Notification Setting
Plugins
Activate Plugin
Marketplace Synchronization
Lazada Sync
Tiktok Sync
Shopee Sync
Affiliate Marketing & Referral
Membership & Loyalty Program
Checkout & Payment Link
Quotation Pro
Sales Landing Page
Whatsapp Cart & Chat
Product Comparison
Social Media Synchronization
Facebook My Chatbot
Booking System
NFC Business Tag
Background Removal
E-Invoice Customer Profile
PDF Encryptor
Facebook Live
NEWPAGES Apps Management
Facebook
Facebook Pixel
CRM System
Knowledge Tips
Email Issues
Admin Email System
Spam Expert - Domain Level
Dashboard
Incoming
Logs
Delivery Issue Log
Spam Quarantine
Domain Statistics
Train Messages
Incoming - Protection Settings
Recipient Allow List
Recipient Block List
Sender Allow List
Sender Block List
Allow List Filtering Rules
Block List Filtering Rules
Customise Actions
Filter Settings
Attachments Restrictions
Email Size Restrictions
Continuity
Delivery Queue - Incoming
Compose Email
My Settings
Domain
Demonstration
Progressive Web App Ready (PWA)
Webmail
Set Autoresponders In Webmail
Adjust Spam Score
Reset Password
Delete Email
Select Categories
Email Setup
Mobile
Iphone
Android
Desktop
Thundebird
Outlook
AI Feature
AI Customer Service
AI Product Tools
Website Management
Login NEWPAGES MERCHANT SYSTEM (NMS)
NMS Switch Language
Manage Products
Manage Service
Manage Photoalbum
Manage News / Promotion
Manage Ratings & Reviews
Manage Google Reviews
Profile Setting
Content Generator
Manage Testimonials
Manage Others (Gallery)
NMS Merchant App
Website Setting
Manage YouTube
Manage Career
Account Setting
Manage Download
SEO Guide
On-page Optimization
e-Commerce (My Sales)
Dashboard
Order Management
Invoice
Shipping
Delivery List
Packaging & Picklist
Self Pick Up Setting
Shipping Setting
No available shipping method
Easyparcel
Lalamove
Tracking.my
Members
Marketing Tools
Voucher
Birthday Campaign
Discount Campaign
Add-on Deals
Mix & Match
Purchase Link
Broadcast Management
Ecommerce Mail Setting
Popup & Social Proof
Checkout Cart Setting
Website Header Setting
Additonal Charges Setting
Notification Setting
Plugins
Activate Plugin
Marketplace Synchronization
Lazada Sync
Tiktok Sync
Shopee Sync
Affiliate Marketing & Referral
Membership & Loyalty Program
Checkout & Payment Link
Quotation Pro
Sales Landing Page
Whatsapp Cart & Chat
Product Comparison
Social Media Synchronization
Facebook My Chatbot
Booking System
NFC Business Tag
Background Removal
E-Invoice Customer Profile
PDF Encryptor
Facebook Live
NEWPAGES Apps Management
Facebook
Facebook Pixel
CRM System
Knowledge Tips
Email Issues
Admin Email System
Spam Expert - Domain Level
Dashboard
Incoming
Logs
Delivery Issue Log
Spam Quarantine
Domain Statistics
Train Messages
Incoming - Protection Settings
Recipient Allow List
Recipient Block List
Sender Allow List
Sender Block List
Allow List Filtering Rules
Block List Filtering Rules
Customise Actions
Filter Settings
Attachments Restrictions
Email Size Restrictions
Continuity
Delivery Queue - Incoming
Compose Email
My Settings
Domain
Demonstration
Progressive Web App Ready (PWA)
Webmail
Set Autoresponders In Webmail
Adjust Spam Score
Reset Password
Delete Email
Check AI Customer Service Conversation and Manual Reply
March 12, 2025
Step 1: Click 'Histories' to see how our AI customer service replied to your visitors.
Step 2: The left-side panel will show all the conversations, and you can click to view each chat conversation.
You can click the translation icon to translate the customer's chat.
Step 3: You can type a message in the column to reply to the message manually. Once done, click .
Step 4: After click send, choose one of the following options:
-
"Reply myself with AI Auto Reply": This means you want to reply to the message while keeping the AI auto-reply on.
-
"Reply myself and deactivate AI Auto Reply": This means you want to reply to the message yourself and turn off the AI auto-reply for this conversation.
Please note that manual replies to a conversation can only be made within 24 hours of the visitor's last message
You can easily reactivate or deactivate the AI auto-reply at any time by turning the setting on or off in the top-right corner.
Every message will show who sent it (Main Account, Sub Account, or AI Customer Service) for tracking purposes.